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Customer Feedback


Subject: Michael H.
Sent: Tuesday, March 26, - 4:34 PM - CDT -
To: Jim Jobin, Owner - CustServ@TheWritersEdge.com
Subject: Quality Space Pens and Notebooks. Great Link

Dear Jim,

Now this is very encouraging for my business. A quality notebook.

We do not watch TV or movies, we work in our chicken and rabbit barns then go to sleep. The next morning we go back into the barns and start the whole day over. Each morning is an event of chicks gaining new feathers, rabbits growing and showing their small personalities. Jim, this is life on our small farm and your pens are making an extreme difference for us.

I have chipped out the bullet space pens from ice covered stumps and used them. I have picked up a bullet from the rabbit table at 10 degrees to record temps in the barn and it works. Then we use the glass quills and Waterford pens to record our final results for permanent records. I will look at these notebooks after our government has exacted all of her requirements from me. I want these books. Perfect, absolute perfect.

Sincerely,

Michael H. - Worthington, Indiana





Subject: Mark B.
Sent: Monday, September 10, 1:13 PM
To: Jim Jobin, Owner - CustServ@TheWritersEdge.com
Subject: Amazing Customer Service to Canada

Dear Jim,

I want to sincerely thank you for the great customer service and ordering process. You went above and beyond anything I've encountered from a web business and you really blew me away with your personal attention. When I mentioned that I had had some problems with a past order many years ago, you made it right even though it wasn't necessary. My current order was shipped quickly and I even liked the fact that you picked another colour pen for me when you realized that the manufacturer no longer provided the colour I had ordered. The little note explaining what you had done was really appreciated.

Thanks again and I won't hesitate to order from you in the future and I promise to tell all my friends about you!

Sincerely,

Mark B. Ottowa, ON, Canada



Subject: Mike F. - Miami, Florida.
Sent: Saturday, December 24, 1:31 PM
To: Jim Jobin, Owner - CustServ@TheWritersEdge.com
Subject: RE: The Writer's Edge Online Order 9323-4414-2011-1312

Dear Jim,

I apologize for my delay in answering you. Holiday schedules around me made looking at my email very hard. I thank you very much for your prompt reply.

I appreciate your very generous offer Jim, and I humbly accept it. Thank very much. All I really expected was that you paid for the return and fulfill the original order, that was it, but you did what I would have done in your situation. You took responsibility as the seller and showed me respect, consideration and just good old fashion customer service, the kind you don't see around or get any more. I truly appreciate your fast action and the way you run your company, thank you very much. This from an old and happy customer. Thanks again, Jim.

Mike



Subject: James R. Van
To: Jim Jobin, Owner - CustServ@TheWritersEdge.com
Sent: October 9, 9:21 am
Subject: Wonderful Customer Service!

Dear Jim,

I would simply like to thank you for wonderful customer service! Since I have discovered The Writer's Edge, I have been very pleasantly surprised by the individualized attention I have been given, and would recommend your company to my friends and colleagues. Frankly, I was surprised to receive a personalized note from you, when I had placed my first order. And the service I have received has been exemplary! In nearly every business, customer service is key. And I can't think of any company that has gone "above and beyond" the way The Writer's Edge has. Every time I submit a question or comment (or even an order) to you, I always receive a personalized note. When I ask about the status of an order, I receive a response within a few hours. If every business were run the way The Writer's Edge is run, we would have fewer and fewer dissatisfied customers. Keep up the wonderful work, and I look forward to doing business with The Writer's Edge for many, many years to come. If you doubt me, just look at the glowing remarks on the Customer Testimonial page. Word-of-mouth is the sincerest form of advertising, and The Writer's Edge certainly is a fine company, with which to do business! Highly recommended!

James R. Van
Cumberland, Maryland



Subject: Carla J
To: Jim Jobin, Owner - CustServ@TheWritersEdge.com
Sent: Tuesday, June 16, 11:56 AM
Subject: THANK YOU!

Hi Traci

On behalf of my manager, Chris, Chief Marketing Officer of UnitedHealthcare we'd like to Thank you so much for getting the Astronaut pens delivered to my home last weekend.

The pens are beautiful and were a BIG HIT with our customers and UnitedHealthcare appreciated your efforts to get the order to us right on time.

We wish you and your company the very best and will keep your contact info on file should we need a lovely gift going forward....

Take care.

Carla
on behalf of Chris



Sent: Sunday, February 25, 5:54 AM
To: Jim Jobin, Owner - CustServ@TheWritersEdge.com
Subject: Order received in Iraq

Traci,
I had to drop you an e-mail and tell you I just received my order of pens. They are great and I was able to give them to my friends as late Christmas gifts. They were very pleased. I can also say that the pens are durable as one I carry was with me when my vehicle was targeted by a roadside bomb. We all got out with minor injuries, but vehicle was destroyed and my pen still works great. Thanks again.


"De Oppresso Liber!"
S. Cutter




Sent: Thursday, July 13, 1:43 PM
Subject: Thank you
Mr. Jobin,

I wanted to send you a note and thank you for the replacement Space Pen cartridge lI received last week. It works great; it's smooth, no skipping or globing, does everything Fisher says it will do. Unlike so many other companies, you really do live by your pledge to do the right thing. The Writer's Edge truly does put customer service first. I've been eyeing the AG7 Space Pen and the telescoping pen. When I decide to purchase either, I'll be back. Thanks again!

Eric (Pocatello, Idaho)



Sent: Wednesday, August 10, 7:53 PM
Subject: The Black Nitrite Bullet Arrived

Jim,

The Bullet pen arrived with my name engraved on it. It is beautiful. I can't say enough for your thoughtfulness and just plain being a great set of people.

God bless you. If there is anything that I can do for you please do not wait, just let me know. In life you meet so few wonderful people. And even though we have never met face to face I know that you both are of that group.

John Mullineaux (New Jersy)


Sent: Monday, May 02, 5:38 PM
Subject: Re: The Writer's Edge Online Order
To: Jim Jobin, Owner - CustServ@TheWritersEdge.com

Jim,

I received my order today. This is the second time I have ordered a product from you and I have to say that your service is outstanding and I appreciate it. In today's world of vanishing concern for the satisfaction of the customer, your level of service is a real pleasure. Even though it's been a long time since my first order from you, I instantly remembered your name when this new order came up.

Anyway, thanks again and keep up the good work. Fisher pens are the best! Mine goes EVERYWHERE with me, except the shower.

Dave C.


Sent: Saturday, March 05, 6:32 PM
Subject: A big thank you to both of you.

Traci and Jim,

I received the black titanium nitride bullet pen today and it is one of the best looking pens I have ever owned. This one will definitely not be given away to an admiring friend. Between the bifold wallet and this pen and the many other items, and always with the most gracious service, I wanted to just sent you both a thank you.

I my business I do some traveling, in fact I will be out of the country for the next week or so, just getting back in time for Palm Sunday, but if I ever get out to your area, I will certainly look you both up.

Again thank you for your service and patience.
John


Sent: Thursday, January 27, 9:07 PM
To: custserv@thewritersedge.com
Subject: Great Pen

Hey Guys....I just wanted to drop a little note to tell a little story....
I am a Police Officer in a Major Metro City....and one particular rare week, the city that I Police, had a huge downfall of rain mean, it rained so hard and for so long, I needed a canoe, one morning to get to work. But on this day and during my shift, I had to do a traffic collision report, now keep in mind that the reports that we do in the field are just rough drafts, until we get back to the station to complete a proper and clean report....

Well, usually the reports are done in pencil, but because it was raining, I couldn't even use a pencil...nor could I get it to write on the extremely we paper.... Well, behold the Police Pro pen, the flawless pen...who new, that a pen could have a soul...... The pen performed outstanding.....perfect....not only did it write in on wet paper, but it did so time after time..... Great product......thanks a lot...for the pen, and thanks a lot for selling a great product....


Sent: Thursday, November 18, 9:17 AM
Subject: TheWritersEdge.com Pen order

Dear Jim,

I'm a longtime Writer's Edge customer and enjoy the products featured on your website, especially the Fisher product line. The Fisher Space pens make excellent gifts- I recently purchased several engraved bullet pens for members of my wedding party earlier this year. The engraving and level of service from your staff on the order was impeccable. In addition, thanks to an e-mailed special I was able to finish some of my X-Mas shopping a bit early. Everyone I have given a pen to as a gift thoroughly enjoys its performance, look and feel. I also wanted to let you know how impressed I am with the selection of writing instruments on your web site, and at your store in Las Vegas at the mall (had a chance to stop by during a trip last year). I have owned several Fisher pens over the last 5 years or so, from the original chrome bullet to the MARS millennium black nitride (which Unfortunately was lost at work recently, but I imagine the new owner enjoys it as much as I did). I look forward to continued business with your company, and to the new and exciting products as they emerge.

Regards,

Michael Irwin
Sacramento, CA


Sent: Wednesday, January 14, 8:59 AM
Subject: RE: Your Order from TheWritersEdge.com is shipping.

Dear Jim:

Thank you so much for your assistance. I appreciate all your effort. I love buying pens from Writers Edge and I will continue to do so. I am a life long customer.You wouldn't believe it, but I am a Pen Geek as my husband puts it.

Thanks again your customers service is outstanding and I don't say that about everyone so be free to except that as a compliment.

Margaret Watson
Colorado


Sent: Sunday, December 21, 6:03 AM
Subject: Re: Your Order from TheWritersEdge.com is shipping.

Thank you, Jim. I also received a phone call on Friday about my order. I just wanted to let you know that your customer service is impeccable. I've ordered a lot of things online before, but I've never received a phone call AND an email about the status before. It was greatly appreciated.

Thank you again.

Sarah Winkelman - New Jersey.



Sent: Saturday, December 13, 4:16 PM
Subject: You're a great company!

Dear Jim,

Your customer service is really unparalleled. I shop at Nordstrom because the way I am treated, as a customer, is important to me. Work life can be harsh and stressful, but shopping should be easy and even fun. Your company makes it so. Calling the customer to let us know that you've shipped is simply awesome.

Anyway, whatever the situation with the bullet pen, I wanted to let you know that I haven't been this impressed with a company in a long, long time. It's truly a marvel.

Thank you so much,
Hope Hilandera, Sacramento, CA


Sent: Friday, October 03, 2:56 PM
Subject: Re: Your Order from TheWritersEdge.com is shipping.

Jim,

Your shipping is faster than my email reading. I received my refills before I read your notification.

Order was actually for a neighbor who has been unable to find refills for her pen. You should be glad that your business doesn't depend on me as I am a dedicated fountain pen user/collector.

Must say that I really appreciate the manner in which my orders have been handled -- also, particularly like the letters of response to my questions and the order notifications that you send.

Thanks again,
Jack S.



Sent: Tuesday, September 02, 4:04 PM
Subject: Re: Your Order from TheWritersEdge.com is shipping.

Mr. Jobin,

If the 4 or 5 hours from when I placed my order on your website this morning to the time I recieved a phone call from a very pleasant woman telling my order had been shipped represents a delay in delivery then please don't ever ship me anything at your normal speed! I'm afraid the blinding flash of your hyper-light speed service might blind the entire population of the west coast!

Am very much looking forward to using the space pen my husband bought me with my signiture blue ink -- I couldn't quite bring myself to use the black ink it came with. Thank you for being so fast.

Blessings on you and your business,
Josie Gibbs – Spokane, WA.



Tuesday, August 12,

Jim,

Rarely has a company kept up with correspondence the way your company has with my orders. The current orders have been a little late but with your reassurance, I have been put at ease with any worries I had. Your company is excellent and I will be purchasing my pens from you from now on. I await the current orders and thank you for the extra Space pen. I will refer your company to my clients and friends

Sincerely,



Kyle J. Kan
California
Sent: Thursday, August 07, 7:42 PM

Hi Jim

Thank you for the follow up email and follow up telephone call. One of your staff left a voice mail message confirming the shipment of this order.
With the follow up telephone call from LV to South Australia, I ust say your quality of service has actually increased! Thank you for ensuring that I'm kept in the loop -- I'd just wish that other online vendors would adopt your high level of customer servicing (you're too advanced and it would be too hard for other businesses).

You'll definitely continue to get my business in the future!

Have a nice weekend.

best regards
Ronaldo.